Privacy Policy

CBI Wellness (“CBI”, “we” “us” and “our”) is committed to protecting your privacy. As part of our commitment, this Privacy Policy outlines how CBI manages the personal information it holds about its clients and their staff.

Openness

When collecting personal information, CBI will, where possible, indicate the purpose for the collection and use of the information, to whom it may be disclosed and how you can request access to the information.

Purpose for Collecting Information

CBI only collects information that it needs in order to provide its services. CBI is in the business of providing health management services to organisations and their staff. To effectively provide such services CBI needs to collect certain personal information to ensure the health and safety of individuals partaking in its services and to assist in determining the type of services it should be providing for a particular client.

Type of Information Requested

Information that CBI may request includes but is not limited to:-

  • your name, address, phone number(s)
  • date of birth
  • health information
  • preference for particular activities and/or events
  • feedback on services

CBI will endeavour to collect all information directly from you. However, from time to time, we may also collect information from other sources, such as from your employer.

If you choose not to provide the information that CBI requires to provide its services effectively, we may not be able to provide you with the service(s) you have requested.

Use of Personal Information

CBI uses the personal information it collects for the purposes of providing, managing and administering its service(s). This includes, but is not limited to:-

  • scheduling and booking activities
  • providing effective health advice
  • ongoing health monitoring
  • selection of various activities and services to offer clients and their staff
  • identify health risk factors for individuals
  • quality assurance and client satisfaction
  • marketing, research and statistical analysis
  • practicing effective risk management
  • complying with relevant laws and regulations

Disclosure of Personal Information

To be able to effectively provide our service(s), CBI may disclose information to others within CBI and to its related companies. In order to provide, manage and administer our services and to operate an efficient and sustainable business, CBI may also disclose information to third parties which may include (but are not limited to) the following:-

  • contractors or service providers engaged by us
  • any persons acting on our behalf, including professional advisers
  • government and regulatory bodies
  • where disclosure is permitted or required by law

From time to time, CBI may also report information to its corporate clients in a de-identified format. We will always seek your permission to disclose your personally identifiable information to your employer about what services you have undertaken.

Where we engage contractors, service providers or others to act on our behalf, CBI will take reasonable steps to protect the privacy of all information disclosed and requires such parties to comply with any relevant privacy laws.

Data Quality

CBI will take reasonable steps to ensure that personal information it collects, uses and discloses is accurate, correct and up to date. It does so via its own internal quality system and auditing procedures.

If you believe any information that we hold about you is incorrect, please contact us to so that we can make any necessary changes (our contact details are outlined below).

Personal Information Storage and Security

CBI holds personal information in a combination of secure electronic and hard copy formats. The information we hold is stored within Australia. We take all reasonable steps to ensure that any personal information held by us is protected from misuse, loss and unauthorized, modification or disclosure. Such steps include, but are not limited to:-

  • secure physical storage of documents
  • premises security measures
  • network and communications security measures
  • quality system procedures

CBI will keep information for as long as it is required to be able to provide the intended service(s) or to meet legal and regulatory requirements. CBI will take reasonable steps to permanently de-identify or securely destroy personal information that we no longer require for any purpose.

Accessing Your Personal Information

You have a right to reasonable access to any information that CBI holds about you. To request access to your information, please contact us (our contact details are outlined below). At the time you make your request, we may ask that you complete relevant forms. We reserve the right to charge for providing access to certain information, as permitted by law and you will be informed of this at the time of your request. We will always endeavour to meet your request for access. However, in some circumstances we may decline a request for access to information such as where we no longer hold the information, or where denying access is permitted or required by law.

Complaints

If you have a complaint or feedback in relation to how CBI has handled your personal information, please contact our head office on 1300 21 31 41.

All complaints will be investigated and you will be contacted in due course on the outcome.

Contact Us

You may contact us with regards to any issue pertaining to CBI’s Privacy Policy via:

  • Phone – 1300 21 31 41
  • Mail – Suite 1-3 / 6 Rose Valley Way, Zetland NSW 2017
  • Email – info@cbiwellness.com.au